Cancellation & Review Policy

Effective Date: January 1, 2026 | Last Updated: September 15, 2026

1. Professional Advisory Nature

ZA AGENCY (SARLU, SIREN 977 910 009, Bourg-la-Reine, France) delivers customized B2B information systems consulting, bespoke architecture blueprints, and code diagnostics. Because our deliverables consist of tailored intellectual analysis and strategic work product, standard consumer physical return policies do not apply.

2. Engagement Cancellation & Termination

• Prior to Work Commencement: If a client requests cancellation of an engagement before technical discovery or repository analysis has initiated, any pre-paid retainer will be refunded in full minus reasonable administrative processing expenses.
• During Active Consulting Phase: If an engagement is terminated by the client mid-project, billing will be calculated strictly pro rata temporis based on advisory hours expended and milestones delivered up to the official termination notice date.

3. Deliverable Acceptance & Technical Review

Each digital deliverable (such as a Code Audit Report or Cloud Migration Plan) is subject to a ten (10) business day review period starting from electronic transmission. During this window, the client may submit written feedback or technical questions.

If any aspect of the deliverable fails to conform to the agreed technical criteria in the Statement of Work, ZA AGENCY will perform remedial adjustments at no additional charge within five (5) business days.

4. Dispute Resolution & Remediation

In the rare event of a disagreement regarding advisory findings or scope execution, both parties agree to engage in good-faith executive discussion facilitated by Managing Director Brian Langy before taking legal recourse.